Kely Santos ("Kely Santos," "I," "me," or "my") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how information is collected, used, stored, and shared when you visit kelysantosperez.com (the "Website"), submit an inquiry, request information about real estate, or otherwise interact with the Website.

Kely Santos, REALTOR®
eXp Realty
Florida Real Estate License #SL3624294
10752 Deerwood Park Blvd, Suite #100
Jacksonville, FL 32256, United States
Phone: +1 786 262 5701
Email: [email protected]

1. Information I Collect

Depending on how you use the Website, I may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone or mobile number
• Messages or questions you submit
• Property address, when requesting information related to selling a property
• Selling timeframe or similar real estate preferences
• Information about a property, project, area, or service in which you express interest

You are not required to provide personal information simply to browse the Website.

When you submit an inquiry, at least one method of contact, such as an email address or telephone number, may be required so that I can respond.

2. Information Collected Automatically

The Website may automatically collect limited technical and usage information when you visit, including:

• Pages visited
• Links or calls to action selected
• Projects or areas viewed
• Referring website
• Landing page
• UTM campaign parameters, when present
• An anonymous session identifier
• Internet Protocol (IP) address for security, abuse prevention, and rate-limiting purposes

The Website may use browser session storage to maintain an anonymous session identifier and attribution information during your browsing session.

This information helps me understand how visitors use the Website, evaluate the effectiveness of content, respond to inquiries with appropriate context, and maintain the security and reliability of the Website.

3. How I Use Your Information

Personal information collected through the Website may be used to:

• Respond to your inquiry
• Provide information about properties, projects, neighborhoods, buying, selling, renting, or other real estate matters you specifically asked about
• Follow up regarding the inquiry you initiated
• Schedule or coordinate a conversation or appointment
• Understand the context in which an inquiry was submitted
• Improve the Website, its content, and the visitor experience
• Measure Website engagement and performance
• Protect the Website against spam, fraud, abuse, or unauthorized activity
• Comply with applicable legal or regulatory obligations

Providing your email address or telephone number through an inquiry form does not constitute consent to unrelated marketing campaigns.

Contact information submitted through the Website is intended to be used primarily to respond to and reasonably follow up on the inquiry you initiated.

4. Mobile Information and Communications

Mobile information submitted through the Website will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared with service providers only to the extent reasonably necessary to operate the Website, administer your inquiry, provide services on behalf of Kely Santos, maintain records, or respond to your request.

Providing a mobile telephone number through a Website inquiry does not, by itself, constitute consent to receive unrelated promotional text messages or automated marketing communications.

If the Website or another Kely Santos service offers a separate SMS or text messaging program that requires opt-in consent, the terms and disclosures presented at the time of enrollment will govern that program. Where applicable, users may follow the opt-out instructions provided with those messages.

5. Domesis™

The Website uses Domesis™ as a technology and customer relationship management service provider.

Depending on the Website configuration, an inquiry may be submitted directly through a Domesis™-hosted form or transmitted from the Website to Domesis™ after submission.

Domesis™ may process information such as your name, email address, telephone number, message, property information, inquiry context, anonymous session identifier, referral information, and Website interaction data on my behalf.

Domesis™ is used to administer this information and support my real estate activities. Domesis™ does not receive Website leads from me for its own independent marketing purposes.

6. Cookies and Similar Technologies

The Website uses limited browser storage technologies.

These may include:

• A preference cookie used to remember your language selection.
• Session storage used to create an anonymous Website session identifier.
• Session storage used to preserve referral, landing-page, and campaign attribution information during your visit.

The Website does not currently use Google Analytics, Google Tag Manager, Meta Pixel, TikTok Pixel, Hotjar, Microsoft Clarity, or third-party advertising or remarketing pixels.

If these practices materially change, this Privacy Policy will be updated accordingly.

7. Third-Party Services and Links

The Website may interact with or provide links to third-party services, including:

• Domesis™
• WhatsApp
• Cal.com or another appointment scheduling service
• Instagram and other social media platforms
• Content delivery and hosting providers
• Real estate project or developer websites and documents

When you choose to follow a link to or interact directly with a third-party service, information you provide to that service is governed by its own terms and privacy practices.

I encourage you to review those policies before providing personal information directly to a third party.

8. Real Estate and Website Analytics

The Website may record anonymous or pseudonymous events such as page views, project views, area views, clicks, contact submissions, booking starts, and similar interactions.

These events may be transmitted to Domesis™ to help understand Website usage and improve the real estate experience offered through the Website.

This Website does not currently use this information for targeted advertising or cross-site behavioral advertising.

9. How Information Is Shared

I do not sell your personal information.

I do not provide Website leads to third parties for their independent marketing purposes.

Information may be disclosed when reasonably necessary to:

• Service providers operating on my behalf
• eXp Realty when appropriate in connection with real estate activities, transactions, compliance, or brokerage obligations
• Technology, hosting, security, or infrastructure providers
• Professional advisers when reasonably necessary
• Government agencies, regulators, courts, or other parties when required by law or legal process
• Protect legal rights, safety, security, or the integrity of the Website

When an inquiry requires interaction with another real estate professional, developer, property representative, title company, lender, attorney, inspector, or other transaction participant, relevant information will not be shared merely because you submitted a Website inquiry.

Additional sharing may occur when appropriate to your request, with your direction, or as part of a real estate relationship or transaction.

10. Data Retention

Personal information associated with an inquiry that does not result in an ongoing client or transactional relationship will generally be retained for up to 24 months from the most recent meaningful interaction.

Information may be retained for a longer period when reasonably necessary to:

• Maintain an active client or business relationship
• Complete or document a real estate transaction
• Meet brokerage, regulatory, tax, accounting, insurance, or legal requirements
• Establish, exercise, or defend legal claims
• Resolve disputes
• Prevent fraud or abuse
• Honor a request that requires maintaining a limited record

When information is no longer reasonably necessary for these purposes, it should be deleted, anonymized, or otherwise disposed of appropriately.

11. Data Security

Reasonable administrative, technical, and organizational measures are used to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no Internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid submitting highly sensitive information through general Website inquiry forms.

12. Your Privacy Choices and Requests

Depending on where you reside and applicable law, you may have rights concerning your personal information, which may include the right to request:

• Confirmation of whether your personal information is being processed
• Access to personal information maintained about you
• Correction of inaccurate information
• Deletion of personal information
• A portable copy of certain information
• Information about how your personal information is used or disclosed
• Withdrawal of consent where processing depends upon consent
• Opt-out rights where required by applicable law

The Website does not currently sell personal information or use personal information for targeted advertising as those terms are generally understood under U.S. state privacy laws.

To make a privacy request, contact:

[email protected]

I may need to verify your identity before fulfilling certain requests. Some information may also be retained when permitted or required by law.

13. Children's Privacy

This Website is intended for adults interested in real estate and is not directed to children.

I do not knowingly use the Website to solicit or collect personal information from children under 13.

If I become aware that personal information from a child has been collected through the Website inappropriately, reasonable steps will be taken to delete it.

14. International Visitors

The Website is operated in the United States and is primarily intended for individuals interested in real estate in South Florida.

If you access the Website from another country, your information may be processed and stored in the United States or other jurisdictions where service providers operate.

Privacy rights may differ depending on your location.

15. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in Website functionality, business practices, technology, service providers, or applicable law.

The effective date displayed at the top of this page indicates when the policy was most recently updated.

Material changes will be reflected by updating this page or through another appropriate notice.

16. Contact

Questions or requests regarding this Privacy Policy or personal information handled through the Website may be sent to:

Kely Santos, REALTOR®
eXp Realty
Florida Real Estate License #SL3624294
10752 Deerwood Park Blvd, Suite #100
Jacksonville, FL 32256, United States
Phone: +1 786 262 5701
Email: [email protected]